Shipping Policy

Our Commitment

At Kannamma, our spirit is to play fair and keep shipping transparent. Please get in touch if something went wrong with your order.

Where We Ship

Shipping available across India only. We currently do not offer international shipping through this website.

Shipping & Processing Time

Orders are processed after successful prepaid payment confirmation. We usually dispatch orders within 2-5 business days. After dispatch, delivery typically takes 5-7 business days depending on your location and courier conditions.

Orders received on Sundays or public holidays are processed on the next business day. During peak seasons, courier delays, weather events, or other unavoidable disruptions, delivery may take longer. If there is a significant delay, we will contact you to approve a later shipping date, arrange a partial shipment, or process a refund for unavailable items.

Shipping Charges

Shipping charges are calculated at checkout based on order weight and delivery requirements. The shipping cost, discounts if any, and final payable total are shown before you proceed to payment.

Payment Before Dispatch

Retail website orders are prepaid. Payments are accepted through PhonePe, UPI, debit cards, credit cards, net banking through our payment gateway before dispatch.

Order Tracking

Once your order is shipped, you will receive an email and/or text message containing your package tracking information. If you have any questions about your shipment, please email us at kannammaoils@gmail.com.

Delivery Issues

Refusal to Accept: If you refuse to accept a shipped order, the actual return shipping costs we incur will be deducted from your refund.

Incorrect Address: If a non-delivery or late delivery occurs due to an error on your part (e.g., wrong or incomplete address), any extra costs incurred by Kannamma for re-delivery will be claimed from you.

Cancellation by Kannamma

Kannamma reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This applies regardless of whether the order has been confirmed and payment has been received. In such cases, a 100% refund will be issued to you promptly.

Damages, Defects, or Wrong Items

If a product arrives damaged, leaking, defective, missing, or different from what you ordered, we will replace it or refund it after verification. To be eligible, contact us within 48 hours of delivery with your order number and clear photos of the product and packaging at kannammaoils@gmail.com.

Products Lost in Transit

If a product is lost in transit and not delivered to you, a full refund will be issued. We will wait for 30 days from the expected delivery date before officially considering an item lost. This period may be extended in the case of force majeure events affecting the delivery route.

The Return Process

To initiate a return, please email your order number or invoice copy to kannammaoils@gmail.com. For damaged, defective, leaking, missing, or wrong items verified by our team, Kannamma will bear the return pickup or replacement shipping cost. For approved change-of-mind returns, return shipping charges are the customer's responsibility unless we confirm otherwise in writing.