Return & Refund Policy

Our 10-Day Return Window

Kannamma accepts return requests within 10 days from the date your order is delivered. Because our products are food and personal-use consumables, change-of-mind returns are accepted only when the product is unused, unopened, and in its original packaging.

Return Eligibility

To qualify for a return, the item must be unused, unopened, in the same condition you received it, and packed with all original labels and packaging. You will also need the order number, invoice, or proof of purchase. Opened products cannot be returned unless they are damaged, defective, leaking, or incorrect.

How to Initiate a Return

To begin the return process, please contact us at kannammaoils@gmail.com. Once your return is approved, we will provide you with a return shipping label and detailed instructions on how and where to send your package.

Please send all returns to the following address:

Note: Items sent back to us without first requesting a return cannot be accepted. For any questions regarding returns, feel free to reach out to us.

Damaged, Defective, or Wrong Items

Please inspect your order when it arrives. If an item is damaged, leaking, defective, missing, or different from what you ordered, contact us within 48 hours of delivery with your order number and clear photos of the product and packaging. Once verified, Kannamma will arrange a replacement, refund, or return pickup at no extra cost to you.

Return Shipping Costs

For approved change-of-mind returns, the customer is responsible for return shipping charges unless we confirm otherwise in writing. For damaged, defective, leaking, missing, or wrong items, Kannamma will bear the return pickup or replacement shipping cost after verification.

Exchanges & Replacements

For an exchange, the product must meet the eligibility rules above. Once we receive and verify the returned item or verify a damaged/wrong-item claim, we will initiate the replacement process. If a replacement is unavailable, a refund will be issued according to this policy. Replacements are typically dispatched within 2-5 business days after approval.

Refunds

Once your return is received and inspected, or once a damaged/wrong-item claim is approved, we will notify you of the refund decision. Approved refunds are initiated to the original payment method within 2-4 business days. Your bank or payment provider may take 7-10 working days to credit the amount.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at kannammaoils@gmail.com.

Order Cancellation

You may request cancellation before the order is shipped by contacting us at kannammaoils@gmail.com. If the order has already been dispatched, it will be handled under the return process above.